Privacy Policy

---

This Privacy Policy sets out how Physio Healthy uses and protects the information that you give to us when you register as a patient.   Physio Healthy are committed to protecting and respecting your privacy and complying with the principles of the GDPR.  As healthcare practitioners we fully respect the confidentiality of the information that you may share with us both when you register as a new patient and during your appointments with your physiotherapist/practitioner.

It is our aim to process information about you in a secure and transparent way that enables us to carry out our job of treating you/making you well again, at the same time as holding your data in a way that you are able to understand and complies to current legislation.

When you register as a patient we will ask you for some basic personal data including name, address, date of birth, contact details and medical information both relevant to the condition you have been referred for/have referred yourself for and any other medical information about your general health.  This will help your physiotherapist/practitioner  to assess your condition and treat you in the most appropriate way that suits your individual needs.

• Internal paper records/patient file
• All records are held securely on our Cliniko, Square and GoDaddy management system as well as an external hard dive securely encrypted with BitLocker which allows us to manage your records, appointments and correspond (if applicable and consent given) with your referring consultant, insurer, case management company to process your claim (as appropriate).
• Your patient file information is held for a minimum of 8 years (as required by The Data Protection Act); any credit card payment records are kept securely for a minimum of 2 years before they are shredded. All financial records are retained for a minimum of 7 years.

We are committed to ensuring your information is secure.  We have processes in place to ensure that your data is not compromised.  We have physical, electronic and managerial procedures to secure the information that you supply us with.  We will not share your information with anyone other than the professionals (NHS/Private referrers) and intermediaries, (insurer, solicitor, employer or other party) that you have given us permission to share your information with.

• Our own record keeping
• To provide you with the highest levels of care, treatment and customer service
• As a patient, we may need to contact you by email, phone or through the post. We will forward appointment reminders to you and may need to liaise about payment matters.
• From time to time we may send you an email with news about our clinic: the range of services we offer, clinic promotions and news and articles of interest to you.
• To improve our services offered to you

All of our physiotherapists are DBS checked, fully qualified and insured to treat children under the age of 16.  We do insist that all children under the age of 16 are accompanied by a parent or guardian over the age of 18 at all times when visiting our clinic.  We also require the child’s parent or guardian to sign their consent for treatment and acceptance of our terms on behalf of the child when registering them as a patient.